Merchandise Returns, Warranties, Product Info, Cancellations

Returns
Returns of non-defective (unused and un-installed) merchandise to ThePilotShoppeOnline.Com are permitted within 30 days of invoice date. We do not accept returns on electronic equipment.

Returns to ThePilotShoppeOnline.Com must be made within 30 days of the invoice date. Please email us (Service@ThePilotShoppeOnline.Com) to obtain a return form and return approval number prior to ALL returns. All returns MUST be accompanied by a return form and return approval number. Items returned without a return form and return approval number will be refused. Return approval numbers are item specific and are only good for the item they were issued to. The returned item must match the item authorized for return. Returned merchandise must be in the original box and in re-sellable condition and include all literature, warranty cards etc.

Buyer is responsible for all shipping costs. A restocking fee of 15% will be applied on all merchandise when we receive it. Special order products may only be returned for replacement and not for any refund. ThePilotShoppeOnline.Com will credit buyer's account for the full amount of the returned item less all applicable charges. Please allow 2-4 weeks for refunds to be processed and credited to your account.

All returns must be sent via UPS or Federal Express. We suggest you insure your returns. ThePilotShoppeOnline.Com is not responsible for returns that are lost or damaged in shipment.

At ThePilotShoppeOnline.Com we provide the highest quality gifts and pilot supplies. Possession of printed material downloaded from our website does not constitute a binding agreement. Customers are frequently notified prior to completing their order to confirm information and correct pricing errors such as sales tax omissions for California shipment destinations.

Warranties
All products purchased at ThePilotShoppeOnline.com come with a full manufacturer warranty. In the unlikely event you feel you have a defective product; please refer to the warranty information packaged with your product. Feel free to contact us by email if you require assistance. If the warranty involves shipping to the manufacturer for repair, the purchaser is responsible for all shipping costs.

ThePilotShoppeOnline.com does not express or imply any warranty. All warranties are through the manufacturer. ThePilotShoppeOnline.com expressly disclaims liability for any injury, or damage of any kind arising from the use or inability to use any item we sell. Our only obligation is to replace an item that is delivered defective, and that obligation is limited.

Product Information
Pictures on the site are representations of the products sold and may not exactly match what you receive.

Products, pricing and specifications are subject to change without notice.

Product substitutions may be necessary at times due to out of stock conditions. The substitutions would be of equal or greater value to the item ordered and of equal quality and functionality.

Cancellations
Once ThePilotShoppeOnline.com ships an order it cannot be cancelled. We incur shipping costs after pickup. There are no exceptions. To avoid charges it is the buyer's responsibility to contact ThePilotShoppeOnline.com immediately following mistakes made during checkout.

Thank you.